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Frequently Asked Questions
What is your shipping Policy?
HOW LONG DOES IT TAKE TO SHIP THE PRODUCT?
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Refunds?
As we are confident in the quality of our work, we offer a 100 percent refund on pictures that are damaged or do not meet your expectations. We will request that your picture be returned to us before the refund is made. We will provide the shipping label.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact kurt@burningwoodstudios.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email kurt@burningwoodstudios.com
WHO TO CONTACT?
You can reach out at any time by email at kurt@burningwoodstudios.com
